Terms and Conditions

Website Information - Disclaimers

We take reasonable care in preparing the brochure, Quotation, web pages and other documents and in describing the services therein. However, we are not liable for any typographical/printing errors.

Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. We therefore ask you to confirm the current information by contacting us.

Please note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing are for reference and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes.

Booking System

Tourist?s signature on the tour Booking / Registration form

Tourists signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the Tourist(s) in totality of theTerms and Conditionscontained herein. Affixing signature of one or more tourists on the 'Booking/Registration Form', shall be deemed to mean that the tourists other than signatories have duly authorized the signing tourists and all the tourists for whom the Booking / Registration was made shall be deemed to have been bound by theterms and conditionscontained herein.

Your Travel Agent Can Sign the Booking Documents On Your Behalf Where tour participants are booking through a travel agent, if such travel agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour participants named in the Booking Form. It shall be deemed and construed that all such tour participants have duly authorized the said travel agent to sign the Booking Documents on their behalf.

Booking Amount

we refer the term booking amount as 25% of the total tour cost .Booking amount can?t be refunded back in any circumstances.

Itinerary

we reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes as and when they are made.

Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels/flights, cancellation/ re-routing of flights or railway, closure of / restricted entry at a place of sightseeing. Generally, we try to avoid dates when big Fairs, Exhibitions and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities.

Due to airline's requirements the points of entry and exit in a country may change. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary.

Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour participants.

We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation on account of any change in itinerary.

General Notice

Please read carefully and understand the contents of the Tour Brochure / itinerary, the 'Terms and Conditions', How to Book Rules, Quotation and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit including (without limitation) the 'Terms & Conditions', 'How to Book' rules and 'Quotation' ("collectively Booking Documents"). Upon executing the Booking Documents and on payment of the prescribed non-refundable interest-free booking amount, a binding contract shall come into existence.

We advise you to ensure, before making a booking, that you have and / or you will be able to provide all the required documents and qualifications to enable you to apply for visa, foreign exchange etc. Please go through our web site and check from our staff to ascertain the required documentation.

Conditions for Third Party Operators

In the event you are booking through us a tour / travel service of any third party operators like Cosmos, Star Cruise etc, theterms and conditionsof such third party operators, including their payment schedule, cancellation, refund etc shall be applicable to you in addition to theseTerms and Conditions.

Credit Card Use

Misuse of card number is a punishable criminal offence under the IT Act 2000. Your current transaction is tracked through the IP address of the computer you are using. All Card payments require 3D Secure Password. Non 3D secure transactions are on the basis of the agreements and arrangements between the Corporate Client & Gilpin Travels.

Foreign Exchange

With a view to provide single window facility to the tourist, Company is an authorized and Full Fledged Money Changer of Reserve Bank of India in Mumbai to make arrangements for the foreign exchange requirements of the tourists. To avail of the Foreign Exchange required by him for the tour the Tourists will have to submit at least 30 working days before the departure of Tour "Application cum Declaration for release of Foreign Exchange", Passport copy, Address proof and other required documents along with amount equivalent at the Rate of Exchange prevailing on the day. When the payment equivalent in rupees of Foreign Exchange Component of the tariff of the tour and additional Foreign Exchange for their personal requirements for the tour, if any, by Demand Draft / Local clearing cheques in favor of "Gilpin Tours & Travel Management India Pvt. Ltd." is credited in account of the Company foreign exchange will be released. All World Tours are subject to RBI / Govt. of India approval. Such Foreign Exchange shall be subject to availability in India & acceptance of the same in other countries.

Non- payment of full tour tariff

If full tour tariff is not paid in time, the Company reserves the right to cancel the booking/registration with consequent forfeiture of deposit and the deduction of cancellation charges.

Contract Subject To Signature and Payments

Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and the Company has received the specified non-refundable interest free booking amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule the company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the brochure.

Any payment that you make to your travel agent would not constitute payment to the Company until the same is remitted to the account of the Company.

Cancellation / Amendment by Company

We reserve our right to amend or cancel a tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours. If the alternative date / tour is not acceptable or you do not wish to travel, we would refund the money paid by you after deducting the visa, and any other costs incurred by us on your behalf, within a period of forty five days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.

Booking Cancellation by You

If you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company.

The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine per-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.

Air ticket cancellation charges for special fares if paid by the tourist are NON REFUNDABLE. Any refund payable will be refunded to the tourist after receipt of the refund from respective authorities after deducting the processing charges.

When a cancellation is made Cancellation charges per person prior to the date of departure of the Tour

Above cancellation charges will apply on the total tour price (INR+FOREX) excluding the discount

Above cancellation charges will apply on the total tour price excluding the discount, rail and air fare.

Tours with Cruise

Less than 80 - 50 working days (depending on the cancellation policy of the particular cruise liner) prior to the date of the departure of the tour for the Cruise portion. 100%

If you wish to cancel your booking, you need to inform us by any of the following methods, provided that such information should be given on a working day within working hours:

1. By fax at+91-22-28398369 followed by a written communication to our registered office listed below

OR

2. By email to tours@ gilpintravelindia.com followed by a written communication to our registered office listed below

OR

In writing on at the Tour division of the Company:

Gilpin Tours & Travel Management India Pvt. Ltd,

01/02, Ground Floor, Windfall Building, Sahar Plaza complex,

J.B.Nagar, Andheri (E), Mumbai-400059

If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking Form, then the communication signed by such signatory/s would be treated as a valid communication for cancellation for all such persons mentioned in the form. Similarly if your agent seeks cancellation, we will act on the basis that he has been authorized or instructed by you to cancel and shall accordingly effect cancellation.

Cancellation shall take effect only from the time the written request reached the Company at its office in Mumbai, Maharashtra on working days within office time at the details listed above. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: (i) In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection. Please see our Visa Guidance section for further details (ii) if you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation; (iii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge

Booking Amendment by You

If you wish to amend or change your booking, you have to communicate your request to us in writing. Such requests for change or amendment will be accepted subject to availability.

Please note that: (1) The amended or changed booking will be regarded as a new booking; (2) An amendment fee of INR 500 is payable in case of every amendment or change; and (3) In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges specified in the preceding section.

Transfer from One Tour To Another:

If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. A request in writing for transfer from one tour to another 45 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer fee of Rs.5, 000/- per person will be applicable in addition to the costs for re-processing your visas, air tickets etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will apply.

Please note that some travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements

Rate Of Exchange Applicable To Refunds

Please note that refunds of foreign exchange component of the tour cost will be based on our buying rate of that date. When we receive Indian rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate, then applicable. However, when we refund the foreign exchange component to you in Indian rupees, we do so at our buying rate applicable on the date of refund.

Scope of Services

we are travel and holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider that is engaged to provide you services during the course of your tour.

Therefore, please carefully note that: (1) you will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can carry. You will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible for the consequences if you breach such rules and regulations; (2) If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same; (3) we cannot be held responsible for any delay, deficiency, injury, death, loss or damage occasioned due to act or default of such service providers, their employees or agents.

Meals

please refer to the itinerary in the brochure / website for details of the meals which would be served to you on the tour. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition.

Hotels

Most hotels in Europe do not have air conditioners or fans. Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc.

The check in time is usually 2 p.m. and check out time is usually 11 a.m. In Australia, the check in time is 12 noon and the check out time is 10 a.m. In certain hotels like Genting Resorts, though the check in time is 2 pm, you may have to wait for some hours till the rooms are cleared.

If you seek a change in room while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable.

Please note that hotels in Europe can have exceptionally small rooms unlike what you may have experienced in other countries.

DOUBLE TWIN ACCOMODATION

A double room has either a single queen-size bed or two separate beds. If you request for a room with a queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe are twin-bedded. In case of non-availability of a room with a queen-size bed, a twin bedded-room would be given.

TRIPLE ACCOMODATION

We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.

CHILDREN ACCOMMODATION

A child travelling for whom 'without a bed' charge has been paid would not be entitled to a separate bed in the hotel. In case 'with bed' charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on 'without bed' basis on the tour, this will be provided subject to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly.

Coach and Seating

we generally engage air-conditioned / air-cooled luxury coaches but we are not responsible if the air-conditioning equipment malfunctions for any reason.

The average travelling time by coach is approximately 8 to 10 hours or more a day in Europe and 4 to 5 hours in U.S.A. under normal road conditions. Comfort stops are provided every 2-3 hours, after appropriate intervals. The foregoing timings are indicative only. Though some of the coaches are equipped with emergency washrooms, such a facility can be used only in case of a dire emergency.

The coach drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules and timings are strictly adhered to by you so as to ensure that all the services can be duly provided. If you or any of your co-passengers misses any service due to unpunctuality, we shall not be liable to refund any amount. Further, we shall not be liable to refund any amount or pay any compensation for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers.

Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches. Please keep the coach clean to avoid discomfort to yourself and other tour participants.

Please take care not to leave behind any property in the coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.

Baggage

Tourists are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration points etc, tourists have to verify and be responsible for the same. The porter age or the tips for services rendered to carry tourists baggage to the rooms is guests responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the tourists at any train stations, airports, at immigration points or any other place is the sole responsibility of the tourists and have to pay tip directly to them.

Airlines

We shall in no circumstances whatsoever be liable to your or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delay or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking. In these circumstances, we will not be liable for the injury, loss or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline.

Baggage on Airline

Airlines have restrictions on the kind of baggage, number and weight of baggage that you can carry and you will need to carefully read and understand the rules and regulations of the airline, in this regard.

Typically, weight restrictions on baggage for Economy Class is 20 Kg, for Business Class 30 kg and for First Class is 40 kg and one hand bag (cabin luggage) not exceeding 7 kg per person except for flights to USA and Canada, where the passengers are permitted to carry two pieces of checked-in baggage and one hand bag. In the case of low cost carriers, the permitted baggage allowance may be lower than what is mentioned above.

Please note that the weight restrictions noted may not be accurate or updated. You are requested to please refer to the baggage rules of the individual airlines, as the same get updated from time to time.

We are not liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable for any loss or damage to baggage while it is in the custody of the airline.

Airline Date Change before Departure

if you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable fare difference, if any The same will be quoted by us to you on your request. Over and above this you will also be required to pay an 'Airline Seat Rebooking and Reservation Fee' of Rs. 2,500/- as applicable per person per sector, per change depending on the airline (subject to availability of seats and ticket validity).

Airline Date Change after Departure

it is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.

If you wish to change the date of your return journey after departure from India, you will have to pay a "Change in Reservation Fee" if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 to USD 200 and more per person and we will not be responsible for the same.

Airline Confirmation and Re-confirmation

Though you may receive a confirmed air ticket for a particular sector, airlines often overbook seats, due to which the airline may offload even confirmed passengers and may accommodate them on a subsequent flight. We will not be responsible for any such offloading nor for any consequence of such offloading including delay, inconvenience or loss of tour services.

Please note that in case you are returning on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely yours.

You Are Responsible For Your Documents and Possessions

You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively "baggage") at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise.

If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible.

In view of what is stated above, please carefully note that: (1) We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise; (2) We shall not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you; (3) Some coverage in respect of baggage loss or damage may be provided by insurance (see below the Insurance section).

It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers. In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.

If your baggage is lost or misplaced at any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc.

Travel Documents and Clearances

It shall be solely your responsibility to hold valid travel documents and statutory clearances, to enable you to travel on the tour such as passports, visas, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance. Please note that your Passport must be valid for at least six months subsequent to the scheduled departure date of the tour. If you cancel the tour due to non-availability of the passport etc, you will be liable to pay cancellation charges.

Visa Guidance Services

it is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months after the date of departure of your tour. Furthermore, you will be required to take the appropriate visas for going on the tour.

We provide you visa guidance services for which we will charge you. Such charges may include not only the actual visa charge and costs incurred but also our service charge. Please note that UK and USA visa will have to be obtained by you directly; however we may assist you in preparing and submitting the visa application based on documents provided by you. Even if you do not get your visa, you will be liable to pay the applicable charges. If you already possess a visa or wish to do the visa/s on your own, you would be entitled only for the refund of actual visa/s cost and the portion of charges attributable to our service charges will still have to be paid by you.

It is your responsibility to promptly furnish to us all documents required for application of your visas etc. latest by 45 days before the departure date. In fact, in the current scenario it would be far more prudent to furnish all documents at least four months before the departure date. Given the security concerns and the over-cautious approach adopted by embassies and consulates, visa processing can take quite long. Please note that we may receive documents submitted late but we are not responsible for rejection or non-receipt of visas due to inadequate or late submissions. You are required to furnish only genuine documentation.

Grant / rejection of visas is the sole discretion of embassy/consulate. We only act as a facilitator for obtaining visas. You may be required to appear personally before embassy / consulate for any interview(s) / providing biometrics. The Company cannot be held liable for rejection of visas and any other incidental or consequential loss, damage, cost or expense.

We would not be responsible in any manner whatsoever for any clerical error done by the concerned embassy / consulate regarding the name, attachment of wrong photograph, duration and type of visa (single/ multiple entry) or passport number. We always use services of reputed courier companies for the purpose of transmission of passports to the embassies / consulates and to our clients in various cities. We will not be responsible for any loss or damage whether direct, indirect, incidental or consequential caused due to transmission delays or loss of passport or documents in the course of transmission of documents by us to the embassy or to you or in the course of transmission of documents by the embassy / consulate to us. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.

If you are unable to travel on the tour originally booked by you because either you could not get your visa in time or due to an error of the part of the embassy / consulate, an incorrect visa is issued to you, you shall have the option to postpone your tour to any other future date or transfer your tour to any other tour and in such case the amendment fee for shall apply, in addition to cancellation charges.

Please note that if the rejection of visa is intimated by the embassy / consulate within the cancellation period specified in the section titled CANCELLATION OF BOOKING BY YOU then the cancellation charges as appearing in that section would apply. Please further note that for the purpose of ascertaining the applicable cancellation rates, the cancellation would be deemed to have been made on the date we receive intimation of visa rejection from the consulate / embassy. Should you choose to re-apply after visa rejection, then you shall do so at your own risk and cost. If the visa is rejected a second time, the applicable cancellation rates will be based on the date of receipt of intimation of the rejection of second visa application and so the charges may be much higher than the rates which would have applied on the first rejection. Should we not receive any intimation from the consulate / embassy either accepting or rejecting a visa application before the departure date of your tour, the maximum cancellation charges shall apply. It is made clear that the cancellation charges shall apply in addition to the retention of visa service charges.

Travel Insurance.

Your travel insurance is included in our tour package. You are entitled to travel insurance cover underwritten by the _______ Insurance Company, for the normal duration of the tour and if you are not more than 70 years in age. An additional charge may be payable if you wish to extend the tour for longer than normal tour duration.

If any adventure sports are included in the tour package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable for any death, injury or other loss due to your participation in such adventure sports, and any release form that you may be required to sign by such person / service provider / club / association / organization / hobbyist / institution, will be binding.

Please note that you would have a direct contractual relation with the insurer and we are not in any manner concerned with this relationship. You shall directly submit claims to your Insurance Company. The Insurance Company shall directly pay the settlement amounts to you and any dispute in regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the Insurance Company.

Liabilities

please go through theterms and conditionscarefully to understand your rights, responsibilities, risks and the extent of our liabilities.

As earlier stated, being tour organizers, we will not be liable to you for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses incurred by you or for any direct, indirect, consequential loss and / or damage or any kind suffered by you howsoever caused arising out of any act, omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the tour package. In view of this, please note that we shall have no liability in the following circumstances (amongst others):

? Failure on the part of airline to accommodate passengers (despite having confirmed tickets) or cancellation, change of route, delay of flights.

? Overbooking of seats / rooms by the airline / hotel.

? Loss of / delay of baggage by airline / coach / cruise / train.

? Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever caused;

? Any kind of service denial or deficiency by any contractor / supplier

Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour holiday. Further, under no circumstances shall we have any liability in respect of any indirect, special or consequential losses whatsoever.

As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable for the same in any manner.

We shall not be responsible and / or liable for any damages caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure). Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same.

We are not liable for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour.

The immunities provided under this contract to the Company shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the contractors / suppliers selected by the Company.

Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking / travel.

You need to comply with Tour Conditions

You will have to strictly follow the tour program and comply with theterms and conditionsof the various contractors / service providers such as hotels, airlines etc.

You are responsible to register with the representative of the Company at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so.

You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your coach, your meals etc.

No Refund for Unutilized Services

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.

As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).

There will be no refund if you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc..

Employees / Agents Not Authorized To Change Terms

No person including any of our employees, agents or franchisees has the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance if any, given by any of our employees, agents, franchisees or any other person, whether given verbally / in writing / by email / by sms or otherwise, which is contrary to theterms and conditionsshall not bind us, in any manner.

Please Carefully Check What the Tour Cost Includes and Excludes

Please refer to the relevant section of the Quotation for the tour cost. All services to be provided to you will be as per those specified / confirmed and paid for as per the Invoices. If you avail any service such as porter age, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, paid toilets or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you.

Privacy of Information

we try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary. you agree that if you share with us any photographs and / or video graphs taken by you during the tour, we would be free to publish such photographs and / or video graphs through all media including print media, websites, letters, emails etc.

We recommend that you register online so that we can send you updates and information on travel destinations.

Communication

Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned as undeliverable for any reason. All communication from you to the Company has to be in writing, not orally.

Where you book directly with us, we will address communications to you at your mailing address and/or e-mail address given in the Booking Form. Where you have booked through a travel agent, we will address communications to your travel agent, who made the booking on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the travel agent shall not constitute payment to us unless deposited by your agent with the Company.

Additional Conditions Apply In Case Of Promotions / Offers / Schemes

Please note that in case of special offers, promotions or schemes, theterms and conditionsof these offers, promotions or schemes will be applicable in addition to theseterms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and/or do not comply with all theterms and conditionsof the offer, promotion or scheme, you would not be entitled to receive the benefit under such offer, promotion or scheme.

We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.

Balance Payment

Please check your Invoice for the due date of your balance payments of the tour cost. This balance payment has to be made 45 days prior to departure date of the tour. If the booking is accepted within 45 days of the date of departure of the tour, the entire tour cost has to be paid up front. A delay in payment of your tour cost (part payment or full payment) can result in a delay in issuing your air tickets, processing your visas and we may treat it as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule.

We reserve the right to amend the prices published in this brochure and on the website and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and/or for any reason before the date of departure. All such increases in price must be paid for in full before your departure.

On Tour Assistance

Please promptly inform the company of any grievances that you may have and immediately follow this up by writing to us. This will enable us to promptly rectify all genuine grievances in real time.

If you fail to do this, you will be deemed to have acknowledged and accepted the services of the Company in full satisfaction and you shall be deemed to have no grievance or complaint in that regard.

You should communicate the grievance to the company on the emergency telephone number and adopt any of the following procedures provided that such communication should be made on a working day within working hours:

1. By fax at+91-22-28398369 followed by a written communication to our registered office listed below

OR

2. By email to tours@ gilpintravelindia.com followed by a written communication to our registered office listed below

OR

In writing to the Tour Divison of the Company:

Gilpin Tours & Travel Management India Pvt. Ltd,

01/02, Ground Floor, Windfall Building, Sahar Plaza complex,

J.B.Nagar, Andheri (E), Mumbai-400059

Any complaint made by you must be notified to the Company in writing within 28 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.

Law and Jurisdiction

This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai only.

Your Suggestions:

If you have any tips, which you might want to share with us, do write in to us at our Registered Office as listed above or email us astours@gilpintravelindia.comor fax to us at

+91-22-28398369

Definitions

In theterms and conditionsset out in this document, the following terms shall, unless contrary to the context, have the meaning specified.

. "You" means the person/s in whose name and/or whose behalf the Booking is made. Alternatively, the reference may be made in the third person as "Tour Participant"/ "They" / "Client" / "Them" / "His" / "Her".

. "We" / "Us" / "Company" means ?Gilpin Tours & Travel Management India Pvt. Ltd? the said company.

. Infant" / "Child" mean respectively a person below the age of two years and a person more than the age of two and below the age of twelve years.

. "Contractor" / "Supplier" means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries etc shipping company, railway, ferry, cruise, coach who are to provide the services to the Client.

. "Tour Cost" means the tour cost mentioned in the Quotation / brochures / online and other payments such as taxes, surcharges etc payable by the client to the Company

. "Brochure" means printed brochure, Website, itinerary, leaflets, booklet, Quotation.

. "Website" means www.gilpin.in.

. "Web pages" means pages on the Website www.gilpin.in.