When things go wrong on your trip, Gilpin Travel Management provides proactive help for corporate and business travelers. This case study illustrates how Gilpin helped two passengers traveling from Cambodia to Mumbai when their checked baggage went missing, by contacting the airline and providing ongoing follow-up to ensure the baggage was recovered and delivered.
When they arrived in Mumbai, passengers didn’t know where their luggage was and when it would be delivered. The situation required instant coordination with the concerned airline, regular follow ups in an effort to trace the misplaced baggage, constant monitoring on the recovery process and coordination of delivery arrangements. It was also important to remain in contact throughout until the matter was resolved, as without proactive intervention this could have caused further stress and disruption for the travelers.
Corporate Travel Support
Airline Coordination
Delayed Baggage Assistance
Travel Disruption Support
Passenger Assistance
Post-Booking Travel Support
The moment Gilpin Travel Management was informed of the situation, our team immediately raised the issue with the concerned airline Gilpin was continuously coordinating and constantly following-up with the airline to track the baggage and obtain updates on its recovery. The team actively monitored the case and coordinated the necessary arrangements for baggage delivery once the baggage was traced. Where one passenger's baggage was recovered and delivered, Gilpin continued following up on the second passenger's baggage until the recovery and delivery process was completed.
This example shows that Gilpin Travel Management is committed to supporting travellers throughout their entire journey not just until the ticket is issued. By proactively coordinating with the airline, persistently following up, and monitoring the baggage recovery process, Gilpin helped minimise the disruption faced by the passengers and ensured that their concerns received continuous attention. For Gilpin, corporate travel management goes beyond booking flights. It means being there when travellers need support including when unexpected issues arise during the journey.
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A travel management company can coordinate with the airline, follow up on the baggage tracing process, monitor updates, and assist with arrangements for baggage recovery and delivery.
Yes. Gilpin can coordinate with the concerned airline and provide proactive follow-up and support when corporate travellers experience baggage-related disruptions during their journey.
Yes. Gilpin’s support extends beyond ticket issuance, with assistance for travel disruptions and other unexpected issues that may affect travellers during their journey.
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Gilpin — a trusted corporate travel partner for over 25 years, offering compliant, cost-efficient, innovative, customized, technology-driven, and sustainable corporate travel experiences across India and worldwide.
