Corporate travel requirements can change quickly, and clients may move between travel providers when they experience: • Service gaps • Slow response times • Booking-related challenges • Poor issue resolution • Lack of personalised corporate support For businesses with frequent travel, these service issues can significantly affect the employee and traveller experience.
Faster support
Better issue resolution
Stronger client confidence
Personalised service
Recovered corporate accounts
Gilpin focused on delivering a stronger and more responsive service experience across corporate travel requirements. By demonstrating improved service quality, responsiveness, and operational support, Gilpin was able to win back multiple clients who had previously moved their travel business to other vendors. The focus was not simply on winning the account back, but on demonstrating why Gilpin could provide a more dependable long-term travel partnership.
Winning back lost clients demonstrates that strong service can become a genuine competitive advantage. Gilpin's focus on responsiveness, support, and client experience has helped bring previously lost corporate travel business back to the company.
Looking for a corporate travel partner that puts service first?
Businesses may change travel providers because of service issues, slow response times, poor issue resolution, booking challenges, inadequate support, or the need for better cost efficiency.
Consistent service, faster response, proactive communication, effective problem resolution, and dedicated account support can rebuild client confidence and demonstrate stronger value than the previous provider.
Reliable service, responsive account management, effective technology, and competitive travel solutions can help rebuild client confidence. Capabilities such as Self-Booking Tools (SBT), SSO and HRMS integration, corporate fare deals, and efficient online booking solutions can further improve the traveller and client experience. Demonstrating measurable improvements across service, technology, cost efficiency, and account management can help differentiate the travel provider.
Yes. Gilpin can support businesses transitioning their corporate travel requirements from an existing provider, with centralised travel management, dedicated account support, and coordinated travel services.
Looks like you’ve been inactive for a while.
Discover more about Gilpin Travel Management and explore our services today!
Gilpin — a trusted corporate travel partner for over 25 years, offering compliant, cost-efficient, innovative, customized, technology-driven, and sustainable corporate travel experiences across India and worldwide.
